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My account is active, why am I unable to place a trade?

If you have a Prime Account, you can only trade pairs that include the @ sign (i.e. EURUSD@).
To view all available instruments follow step below.
For PC:
1- Log into the MT4 platform
2- Click on ‘Market Watch’
3- Right-click on any instrument
4- Click on ‘Show All’
5- All instruments with the ‘@’ sign should now be visible

For Android:
1- Click on the pairs page
2- Click on the plus sign (+)
3- Search using this symbol (@)
4- Add instruments