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Account Opening & Managing

27

How do I close my trading account?
What are the specifications of the documents to be uploaded?
Does WM Markets have an App?
Why do you need Proof of Address?
Why do you need proof of identity?
Does WM Markets accept US clients?
How can I upload or send my documents to you?
Why is my Account still shown as pending on the portal?
How do I change my account details?
How do I change the language?
Can I view the history of my trade from the Portal?
Can I open a corporate account?
How do I log out of the Portal?
What base currencies can I open an account in?
How can I submit an enquiry?
How can I change my account/portal passwords from my Portal?
What are the account types offered by WM Markets?
What are the advantages of the MT4 account?
How can I create a Demo Account?
What is Proof of Address?
What documents do I need to open an account?
How can I create a Live Account?
How can I reset Portal Password (Forgot Password)?
Can I open more than one account?
Are demo accounts limited in any way?
What is Proof of Identity?
How can I submit a complaint?

Trading Platform

54

How can I create an ‘Investor Password’ on the MT4?
How can I change password via mobile (Apple)?
How can I change password via mobile (Android)?
Where can I view account balance and trade history on MT4?
How can I receive news on the MT4?
What is the time display on the platform based on?
My account is active, why am I unable to place a trade?
How can I change password from the MT4 Platform?
Why don’t you manage Clients’ funds?
Does my open position close when I log out of MT4?
Does the MT4 platform include Expert Advisors?
How can I access the financial status of my trading account / Account Balance Inquiry/ my open positions?
How can I download the MT4 Platform on Mac OS PC?
What does the ‘Market Watch’ display?
Do you manage Clients’ funds?
How can I switch between Real and Demo accounts?
How can I change the MT4 Server on my mobile?
How can I download the MT4 Platform on desktop?
How can I download the MT4 Platform on my mobile (Apple)?
How can I download the MT4 Platform on my mobile (Android)?
How can I log into the trading platform?
How can I download the MT5 Platform on my desktop?
How can I log in to my MT5 platform?
How can I open an MT5 account with WM Markets?
Is Metatrader 5 available on mobile devices?
Where can I view account balance and trade history on the MT5?
How can I receive news on the MT5?
How can I create an ‘Investor Password’ on the MT5?
How can I change the MT5 Server on my mobile?
How can I download the MT5 Platform on Mac OS PC?
How can I download the MT5 Platform on my Android mobile device?
How can I download the MT5 Platform on my Apple iOS mobile device?
Does my open position close when I log out of MT5?
What are the financial instruments available under the MT5 Trading Account?
How can I change my password on the MT5 Platform?
Does the MT5 platform include Expert Advisors?
What tools and benefits does the MT5 offer?
How do I modify or delete a pending order on the MT5?
What are the advantages of the WM Markets MT5 account?
How do I place a pending order on the MT5?
What are the system requirements for the MT5 platform?
What is the difference between the MT4 and the MT5?
What types of orders can I place on the MT5?
How do I customize charts on the MT5 platform?
What indicators are available on MT5?
How do I use Expert Advisors (EAs) on MT5?
How do I backtest my trading strategy on MT5?
How do I set up alerts on the MT5?
What is the Market Depth feature on the MT5?
How do I use the economic calendar on the MT5?
How do I update the MT5 to the latest version?
How do I manage multiple accounts on the MT5?
How can I customize indicators on the MT5?
How do I access historical data on the MT5?

Promotions

11

How can I receive the $30 Welcome Bonus ?
How long will take for my withdrawal to be processed?
How can I withdraw my Profits from the $30 Welcome Bonus?
Why am I unable to send a withdrawal request?
Can I withdraw all the profits generated from the $30 Welcome Bonus?
How can I receive the Deposit Bonus?
How can I take part in the Loyalty Programme?
How does the Loyalty programme work?
Why is my Account still under ‘pending’ status on the Portal?
How to verify your Phone number (OTP)?
How long does it take for my account to be verified?

About WM Markets

16

What is the customer support operating hours?
Which countries do you support for opening an account?
Is WM Markets a Dealing Desk or No Dealing Desk?
How long has WM Markets been in business?
Are my funds safe?
What will happen to my money in case of bankruptcy?
What type of broker is WM Markets?
Is WM Markets STP or ECN?
Which Authorities is WM Markets Ltd. regulated by?
Why trade with WM Markets?
Where are your offices?
Who is WM Markets Ltd?
Which Authorities is WM Markets Ltd regulated by?
Are my personal details secure with you?
What email address can I use to contact you?
Which number should I call to contact your Customer Support?

Getting Started & Verification

4

How can I register to the Portal?
How can I change my personal details?
How do I verify my email?
How old do I need to be to trade with WM Markets?

Trading

108

What does Cancelled Order mean?
What are Cross Currency Pairs?
What are Currency Pairs?
What is an Exotic Currency?
What is a Limit Order?
What is a Lot?
What is a market order?
What is a pending order?
Is Scalping allowed?
Do you apply Rollover/Swaps to hedged positions?
Are the buy and sell orders executed in real time?
How are Swaps calculated?
Why are you charging commissions on Forex and Precious Metals on Zero Accounts?
Can my account go into a negative balance?
What happens if my closed transaction profits or losses are in another currency from my base account currency?
Why am I getting delays in execution?
What are fixed spreads?
What are floating spreads?
To how many decimal places do you quote prices?
How can activate/deactivate the One Click Trading?
What is a Market Gap?
What does Good till Cancelled (GTC) mean?
What does Hedging mean?
Is Hedging allowed?
What can cause closure of my positions?
Are there any hidden fees?
Why am I unable to close my position?
What does “Ask” mean?
What does “Bid” mean?
What is Leverage?
What is Margin Call?
What is Margin?
What is Margin Level?
What is the Margin Requirement?
What is Margin Trading?
Can I trade during the weekend?
What trading platforms does WM Markets offer?
Why was my pending order not executed?
What are the benefits of trading CFDs?
Can a friend/family member trade for me?
How do I calculate the P/L (Profit or Loss) per trade?
What is a pip/tick?
How do you determine the financial instrument’s rates (prices)?
What does Resistance (Resistance Level) mean?
Where can I find the Roll/Swap charges?
Why is my account charged 3 times for open positions on Wednesday?
Are swap charges applied on all instruments?
What is Spread?
Why does the spread vary?
Do you offer swap-free accounts?
What is Storage?
What does Support (Support Level) mean?
When are Swaps calculated?
What is a Base Currency?
What does Equity mean?
What is Forex?
Is it better to have higher or lower leverage?
What is the difference between a Stop Order and Limit Order?
What are Major Currency Pairs?
What is One Click Trading?
Why is there a loss as soon as I open a trade?
What is a Term / Quote Currency?
What is Free Margin?
What is a Take Profit order?
What is a Stop Loss order?
How do I modify or delete a pending order on MT4?
How do I modify/remove a Trailing Stop?
How do I place a pending order on MT4?
How do I set or modify the Stop Loss?
How do I set or modify the Take Profit?
Is there a difference in price movements between Real and Demo accounts?
Are there any restrictions with regards to trading methods?
Is Sniping allowed?
How do I set a Trailing Stop Order?
What is a Trailing Stop?
Can I trade during the news?
Can I close part of my trade? (partially close an order)?
What is the maximum transaction per account?
What should I do to avoid stop out of my account?
What is an expiry of a Financial Instrument?
What happens to the CFD Instruments upon the expiration of the current contract?
What is Contract for Difference (CFD)?
Where do I find information regarding each instrument?
How do I calculate the Margin Requirement?
What happens to my positions if I reach the stop out level?
What is the Market / Trading Hours?
What is the PIP/Tick value?
What is Rollover/Swap?
What is Slippage?
When does slippage occur?
What is the leverage of the Trading Account?
What is the minimum and maximum transaction lot size?
What is the minimum spread?
What Spread do you provide?
What are the risks involved in trading CFDs?
How can I calculate the required funds to open an order?
Can I trade options at WM Markets?
Does WM Markets charge overnight fees?
How do I change my leverage?
When does the expiration of CFD contracts take place?
What is the Stop Out level?
How can I close a position?
How can I open a new position?
What are the financial instruments available under MT4 Trading Account?
Can I have a different leverage from the default one?
Can I have a different leverage from the default one?
Where can I find the expiration dates of the CFD instruments?
How are financial instrument prices determined?

Deposits & Withdrawals

24

Does WM Markets charge conversion fees?
Does WM Markets charge deposit fees?
Can I transfer money internally between my accounts?
How do I withdraw funds from my account?
How can I deposit by bank transfer?
How can I deposit via ‘Neteller’ ?
How can I deposit via ‘Skrill’ ?
How can I fund my account?
Why has my Credit/Debit card deposit been declined?
What is the minimum withdrawal amount?
Which credit cards are accepted?
Do you cover deposit charges?
Does WM Markets charge withdrawal fees?
Are withdrawals instant?
How long does it take to process my withdrawal request?
Which method should I use for withdrawal?
How can I cancel my withdrawal?
How can I find which payment system is available to me?
What methods can I use to fund my account?
How can I deposit via Credit/Debit card?
How can I deposit via WebMoney?
What is the status of my Payment?
What is the minimum deposit?
Do you charge any commissions?

Loyalty Rewards

29

What is the WM Loyalty Program and who can participate?
How does the Loyalty Program operate?
How is your Loyalty Status determined?
How can you earn and redeem points?
Will I be able to participate in other promotions by WM Markets?
Do I need to sign up for the Loyalty Program?
Can I opt out of the Loyalty Program?
What Loyalty Status level do I start at when I first register with WM Markets?
What determines the cash value of my Loyalty points?
What if my account’s base currency is not in USD?
How do I keep track of my loyalty points balance?
Is it possible to lose my points?
Can I withdraw the value of my points?
How is my status determined?
When will my status update?
What is the difference between loyalty statuses?
What if I have more than one trading account?
Is it possible to lose my Loyalty Status?
How are loyalty points earned?
What are Closed Lots?
What is the Interest Program?
What are the interest rates for each Loyalty Status tier?
How is daily interest calculated?
What is net trading balance or net trading capital?
When is interest paid out?
Can I opt out of receiving Interest once I activate it?
Can the Terms and Conditions of the Loyalty Program change?
What is the minimum number of points required to redeem for cash?
Is Interest available in my region?

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Can I open more than one account?

Yes, you can

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WM Markets Ltd, is a company licensed and regulated by the Mwali International Services Authority (MISA).

Services and products offered by en.wmmarkets.com are not directed to, intended for distribution to, or intended for use by any person or entity who is a citizen or resident of, or located in, the United States, or any other jurisdiction where such distribution, publication, or access is prohibited.

Contracts for Difference (CFD) are complex financial instruments carrying a substantial level of risk and may not be suitable for all investors, as may result in the loss of all invested capital rapidly due to leverage. You should consider whether you understand how CFDs work, your investment objectives, level of experience, risk appetite, and, if necessary, seek advice from an independent financial advisor.